Do you accept returns?
We are happy to accept returns within 28 days of receiving your item in the following circumstances -
- The item has been purchased via the Seashellcsc website
- The item is returned in its original condition, unworn with tags
-The item is safely packed to avoid damage in transit and contains either a copy of the original order/packing slip or a copy of the return request
For size exchanges only we offer FREE returns, please see below link below.
For refunds only, the cost of return postage will be deducted from your refund amount. (£4.50)
Please insert your return label with your order, If you do not have one you can request a return label, please email us at "firstname.lastname@example.org"
If you prefer to send your parcel to us via your own chosen method please see the below address. (we recommend a tracked service so you have proof of delivery)
- Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.
- Please send all returns via Royal Mail 48h Tracked Service
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.